¶ … collaboration technology can assist virtual teams in today's business world. As Andriessen (2012) shows, there are positive and negative effects to using collaboration technology -- what needs to be better described is how these effects are produced and why.
Because of the still relative newness of virtual teams and collaborative technology (Gilson, Maynard, Young, 2015), it is essential to organizational success in the Digital Age that these concepts be understood as fully as they possibly can be. That requires assessing the nature of the relationship and how collaborative tech impacts virtual teams. As Fan, Chen and Wang (2014) note, collaborative tech has different effects depending on "creativity and idea generation performance" in the sense that "direction-giving instructions generate more ideas under the demanding feedback approach" while "receiving instructions with more empathetic language" results in "higher creativity performance under the encouraging feedback approach" (p. 421). This shows that collaborative technology and its impact is also dependent upon management skills and approaches. This is consistent with the findings of Sanders (2006) and Schyns and Schilling (2013), who show that leadership styles have a direct impact on how teams coordinate and conduct themselves at work.
Significance
This study is significant because the Digital Age has transformed the way the...
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